Products Overview

Digital Nexus Technologies, Inc. software products are designed to enable businesses to further streamline their operations, increase productivity and reduce costs.

If you would like to further optimize your business, we can help!

Click here to discover Supportacus!

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Click here to read the details about our versatile Request Management software and begin your FREE 30 day evaluation! or Contact us today!

Services Overview

Digital Nexus Technologies, Inc. provides an array of essential Information Technology services for small and medium sized businesses. We help you minimize the hidden costs of technology ownership.

We can reduce the daily hassles involved with using and managing technology, so you can get on with your business.

Whether you already have some technical expertise on staff or not, we provide whatever expertise you need but don't have.

We view ourselves as an extension of your business. Our goal is to reduce your cost of technology ownership.

Standard Rate

$175 Per Hour, Consulting, Tech Support and Networking.

$225 Per Hour, Application and/or Database Development.

Travel charge is billable at $95 per hour.

On-site visits are billable at 1-hour minimum.

Discounted rate is available with contract agreement and Block-of-Hours purchased.

How do Managed Services work?

You simply login to your Supportacus Service Request Management web site and create a service ticket. Your service ticket gets assigned to a technician. The technician performs the required services and enters all activity related to your service ticket into Supportacus. The entire service process is managed seamlessly by Supportacus. You can view the complete history of your service ticket at any time by logging into Supportacus and selecting your service ticket.

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Information Technology Consulting

Digital Nexus Technologies, Inc. is focused on helping our clients achieve their business goals through the strategic use of Information Technology.

We architect, build and support your mission critical systems in partnership with you. Our commitment to you is to provide maximum value through the optimal use of technology.

We will partner with you to develop and implement IT solutions that solve your technology and business challenges. While every organization faces a unique set of challenges, the chances are that we've encountered a similar issue in the past. We've developed products, solutions, tools and methodologies for dealing with a wide range of today's IT issues and business requirements.

We provide the people and service programs that match your technical and budgetary needs. Our experts can deliver short term or extended services that range from onsite and remote troubleshooting and technical support to high end IT consulting, project management, design, development, testing, implementation and turnkey IT outsourcing. Our consulting services give you affordable access to expertise in a wide range of technical areas to augment your existing resources.

Our consulting services are focused in the areas of:

• Application Architecture
• Business Intelligence Systems
• Business Process Analysis
• Database Design
• Data Warehouse Design
• Network, Planning and Design
• Requirements Analysis
• Security/Disaster Recovery Planning

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Database Administration

The database is the heart of any business application. Poorly constructed queries or sub optimal tuning can result in poor performance, corrupt data, and system failure. These problems can cost you money and time as customers and workers struggle.

In addition to our design services, we offer high quality tuning, optimization, and monitoring services. We can examine your systems, suggest changes to system settings, provide performance analysis, optimize query structures, and perform tuning and indexing activities that can dramatically improve your system performance.

The database administration services we provide include:

• Backup and Recovery
• Database Server Specification
• Database Setup
• Performance Analysis
• Tuning and Indexing
• Query Optimization

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Systems Development

We offer a full range of development services from casual consulting engagements through end to end development projects; from the initial gathering of requirements through end of life transition planning. Our focus and expertise is in creating high performance business applications from the ground up.

Our IT professionals are experts in:

• Application Development
• Database Development

Application Development

Our application designs are created using the latest design principles.

We specialize in web enabled business applications.

Our team of architects, developers, DBAs and support staff are committed to high quality. Our projects are invariably on time and on budget.

Our domain experience includes:

• Business Intelligence Systems
• Financial Systems
• System Integration
• Web Portals
• Workflow Automation

Database Development

Whether you need an operational database, data warehouse, or both, we can accurately and efficiently model your business to create robust, high performance data models that can scale as your business grows.

Our design philosophy is that data models should closely represent your business structure and processes. When this is accomplished, changing requirements and additional features can be added by extending the model with minimal changes to the existing data structures. This methodology results in dramatically reduced costs over the life the project and superior reporting and analytics.

We can work with a variety of modeling environments including Erwin, ER Studio and Oracle Designer. Our designs are based on industry standards ensuring maximum scalability.

The database management systems we support include:

• Microsoft SQL Server
• Oracle

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Networking and Network Infrastructure

Digital Nexus Technologies, Inc. is focused on the needs of small to medium size businesses. Companies with 5 to 250 workstations have very different needs than Fortune 1000 companies. Smaller companies require a small staff with a broad range of technical skills. They also need tracking systems capable of providing network and workstation specifications including previous work orders (service tickets) to quickly handle any issues that arise. But where can you find such an IT team? By making Digital Nexus Technologies, Inc. your team, we will be there when you need us.

Our friendly and competent technicians provide the same full range of services provided by IT departments in large companies.

Services that include (but are not limited to):

• Data Cabling
• Help Desk Support
• Internet Communications
• Network Monitoring
• Security: AntiVirus, Backup, Firewall, SPAM
• Server Installation, Maintenance and Support
• WAN (wide area connectivity)
• Workstation Installation, Maintenance and Support

If you have in house IT personnel, we can fill in the skill gaps they may have, or simply assist during project implementations when your own staff has more to do than they can handle. If you do not have in house IT personnel, we provide you with a cost effective solution to managing the network needs that arise in the course of your business operations.

Digital Nexus Technologies, Inc. service request system (Supportacus) can provide you with a method to easily create requests, view the status of your requests and view detailed reports of all your service history.

Digital Nexus Technologies, Inc. offers a' la carte pricing for individual services, as well as comprehensive managed services contracts which encompass all aspects of network operations. From High Level security to simple installations and upgrades Digital Nexus is your one stop for IT services.

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Technical Support

We are here to help you!

Digital Nexus Technologies, Inc. is focused on delivering superior technical service.

We offer a variety of methods to service your organization.

You pick what's best for you!

1. Telephone resolution: When we receive your call, we will attempt to walk you through the problem. Many problems can be quickly resolved by walking them through some basic steps.
2. Remote Access: Using one of several methods, our technicians will securely access your network or workstation to troubleshoot.
3. On Site support: Certain actions and responses require hands on support. We will arrive promptly at your place of business to resolve your IT issues.

Our customers with Managed Service Agreements receive priority response when calling for support. Please contact a sales department to discuss a managed service agreement for your organization.

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